Email Segmentation: 5 Groups You Can Easily Target, Part 1
Over at Clickz, email columnist Jeanne Jennings has a great introduction to email segmentation.
She breaks down subscribers into a few groups based on their activity, and points out that you can (and should!) communicate with each group differently.
There are 5 groups of people you can potentially target using activity-based segmentation. Today, let’s look at two of them:
Non-responsive subscribers receive your emails, but don’t convert, don’t click on links or even open the messages.
These subscribers may have once been responsive, but over time lost interest in your emails. Or they may be overwhelmed with too many other messages to make time for your emails.
How to Segment Inactive Subscribers
It’s important to remember that non-responsive subscribers may have been responsive at some point.
So you want to first come up with a time frame – how long does someone need to have gone without opening an email before you consider them non-responsive? (hint: don’t say “a week” 😉 ).
On your “Leads” page, use the “Search” boxes to pull up 2 search terms:
- No Opens
- Date Added
(The “Date Added” term makes sure you only pull up older subscribers, not people who just signed up recently and haven’t had a chance to open your email yet.)
After searching, you’ll see a box where you can save your search (“view”) by giving it a name (say, Non-Responders):
Save your view and you’ll then be able to choose it while creating a broadcast.
These are the subscribers who open your emails, but don’t click on links or convert.
So you’re getting them to open your email (or at least preview it), but nothing further. They’re not quite engaged by your email content.
How to Segment These Subscribers
In AWeber, this is most easily done on a message-by-message basis, using two criteria:
- Message Opened
- Link Not Clicked
Next to each of those criteria, click on the long text box and you’ll be prompted to choose which message/link you want to use to segment subscribers.
If you’re sending only plain text emails, you won’t use this segment, since you can’t track opens. This one’s for people sending emails that include an HTML version.
Next Time: 2 More Segments to Target
In the next post on this series, you’ll learn how to create 2 more useful segments that you can use to better target your email marketing campaigns.
Until then, try creating these segments – you might be surprised how many people fall into each one!
UPDATE: The next post in this series is available! Read it here.