To Our AWesome Customers: Thank You!
Here at AWeber, we don’t hold back in expressing our love for our customers. And why in the world would we? You’re at the core of everything we do; every feature we release, every call we answer, every blog post we write… it’s all done with the goal of making your lives a bit easier.
And when we say we’re committed to creating remarkable experiences and helping you grow your business with email – we mean it. As one of our core values that’s posted all over the walls at AWeber HQ and referenced throughout the workday, it’s simply in our blood. And we know our customers get it too (why else would you send over really kind words, cards, lego kits and movie tickets?).
Now we’re getting some additional acknowledgement for it, which is why we’re feeling rather thankful. In fact, there are three big reasons why we’re thankful:
1. PC Magazine
AWeber was voted #1 among 25 leading email marketing service providers (ESP) by PCMag readers, which included our incredible customers (so thank you!).
PC Magazine is a leading reviewer of consumer electronics, business software and internet technology products – and it’s certainly an honor to be recognized as a top provider. To determine the rankings, customers from a number of ESPs were asked to fill out a survey, which asked questions about their satisfaction with the service.
According to PCMag report, AWeber scored the highest in the following categories:
- Highest in overall satisfaction
- Highest in reliability ranking
- Highest in likelihood to recommend the product
- Highest customer service satisfaction mark
While we’re all really stoked to have received such rave reviews from our loyal customers, this just strengthens our focus on creating delightful experiences with our service.
2. Stevie® Awards for Sales & Customer Service
AWeber’s Customer Solutions Team was recently awarded a Gold Stevie® for Best Service Industry – Contact Center of the Year! ???
The Stevie® Awards for Sales & Customer Service is like the industry’s version of The Oscars, so to simply say we’re pumped about this isn’t enough (even though we are!).
“I think it’s a representation of how much focus our team has,” said Jordan Premick, Customer Solutions Supervisor at AWeber. “If we didn’t believe we could truly make a difference for our customers, we wouldn’t have gotten the award.”
According to Jordan, who accepted the Gold Stevie® on AWeber’s behalf at the award banquet in Las Vegas, our Customer Solutions Team is inspired by companies that are renowned for customer service, like Zappos. “We want to be part of that discussion, and getting the Stevie Award was another recognition that we’re getting there,” he added.
And offering stellar customer support is an essential goal for us, especially since we’re a technology company.
“We have AWeber and email marketing experts to help customers get started, use the service, optimize their email marketing campaigns to benefit their business and affect the bottom lines,” Jordan said. “It’s really important for them to know that we’re there to help and support them through everything they need to do… a lot of other email service providers don’t offer that.”
3. National Customer Service Association
As if it couldn’t get any better, our AWesome Customer Solutions Team was recognized by National Customer Service Association as a first runner up for the 2015 All-Star Service Team of the Year Award.
While customer service individuals, teams and organizations across various industries in the US can be nominated for an award, they must meet certain criteria. This includes delivering consistent excellent service, going above and beyond normal job duties and living out their organization’s mission and values.
And we’re proud of our team for doing such a stellar job across the board.
Creating remarkable experiences isn’t only something our support team is devoted to; it’s a value that’s internalized throughout our entire team.
Sure, we’re basking in the euphoria of these recognitions (and quite possibly, a celebration-cake induced sugar rush), but we’re also extremely humbled. We can’t emphasize it enough when we say we owe it all to YOU – this just pushes us to focus even harder on helping you succeed.
So from the team here at AWeber:
This blog post was updated on April 19, 2016.