To Our AWesome Customers: Thank You!
Here at AWeber, we don’t hold back in expressing our love for our customers. And why in the world would we? You’re at the core of everything we do; every feature we release, every call we answer, every blog post we write… it’s all done with the goal of making your lives a bit easier.
And when we say we’re committed to creating remarkable experiences and helping you grow your business with email – we mean it. As one of our core values that’s posted all over the walls at AWeber HQ and referenced throughout the workday, it’s simply in our blood. And we know our customers get it too. Why else would you send us cards, lego kits, movie tickets, and super kind words like this?
Now we’re getting some additional acknowledgement for it, which is why we’re feeling rather thankful. In fact, there are two cool reasons why we’re thankful:
Stevie® Awards for Sales & Customer Service
Big news from the 2017 Stevie Awards for Sales & Customer Service! This year, AWeber walked away with not one, but two awards. We received one bronze award for Innovation in Customer Service and another for Customer Service Department of the Year. The Stevie® Awards for Sales & Customer Service is like the industry’s version of The Oscars, so to simply say we’re pumped about this isn’t enough (even though we are!).
Jeni Heffner, one of your AWesome Customer Solutions team members headed out to beautiful Las Vegas to accept the awards on the company’s behalf. “I’ve been fortunate to work on AWeber’s Customer Solutions team for four years,” she said. “One thing is for certain, we love what we do. It’s the relationships we have with our customer that make our team so special.”
Did you know our 2017 bronze Stevies make AWeber a three-time Stevie award winner? That’s right! In 2016, the Customer Solutions Team won a Gold Stevie for Best Service Industry – Contact Center of the Year.
“I think it’s a representation of how much focus our team has,” said Jordan Premick, Customer Solutions Supervisor at AWeber. “If we didn’t believe we could truly make a difference for our customers, we wouldn’t have gotten the award.”
“To be recognized two years in a row is an incredible honor,” AWeber’s Director of Customer Solutions, Chris Henrich, said. “Also, we’re ecstatic to share this achievement with our customers around the world. Without them, this wouldn’t be possible.”
In 2016 AWeber was voted #1 among 25 leading email marketing service providers (ESP) by PCMag readers, which included our incredible customers (so thank you!).
PC Magazine is a leading reviewer of consumer electronics, business software and internet technology products – and it’s certainly an honor to be recognized as a top provider. To determine the rankings, customers from a number of ESPs were asked to fill out a survey, which asked questions about their satisfaction with the service.
According to PCMag report, AWeber scored the highest in the following categories:
- Highest in overall satisfaction
- Highest in reliability ranking
- Highest in likelihood to recommend the product
- Highest customer service satisfaction mark
While we’re all really stoked to have received such rave reviews from our loyal customers, this award helped to strengthen our focus on creating delightful experiences with our service.
National Customer Service Association
As if it couldn’t get any better, our AWesome Customer Solutions Team was recognized by National Customer Service Association as a first runner up for the 2015 All-Star Service Team of the Year Award.
While customer service individuals, teams and organizations across various industries in the US can be nominated for an award, they had to meet certain criteria including delivering consistent excellent service, going above and beyond normal job duties and living out their organization’s mission and values.
And we’re proud of our team for doing such a stellar job across the board.
Creating remarkable experiences isn’t only something our support team is devoted to; it’s a value that’s internalized throughout our entire team.
Sure, we’re basking in the euphoria of these recognitions (and quite possibly, a celebration-cake induced sugar rush), but we’re also extremely humbled. We can’t emphasize it enough when we say we owe it all to YOU – this just pushes us to focus even harder on helping you succeed.
So from the team here at AWeber:
This blog post was updated on April 19, 2016.