To Our AWesome Customers: Thank You!

Here at AWeber, we don’t hold back in expressing our love for our customers. And why in the world would we? You’re at the core of everything we do; every feature we release, every call we answer, every blog post we write… it’s all done with the goal of making your lives a bit easier.

And when we say we’re committed to creating remarkable experiences and helping you grow your business with email – we mean it. As one of our core values that’s posted all over the walls at AWeber HQ and referenced throughout the workday, it’s simply in our blood. And we know our customers get it too (why else would you send over really kind words, cards, lego kits and movie tickets?).

Now we’re getting some additional acknowledgement for it, which is why we’re feeling rather thankful. In fact, there are three big reasons why we’re thankful:

BC21. PC Magazine

AWeber was voted #1 among 25 leading email marketing service providers (ESP) by PCMag readers, which included our incredible customers (so thank you!).

PC Magazine is a leading reviewer of consumer electronics, business software and internet technology products – and it’s certainly an honor to be recognized as a top provider. To determine the rankings, customers from a number of ESPs were asked to fill out a survey, which asked questions about their satisfaction with the service.

According to PCMag report, AWeber scored the highest in the following categories:

  • Highest in overall satisfaction
  • Highest in reliability ranking
  • Highest in likelihood to recommend the product
  • Highest customer service satisfaction mark

While we’re all really stoked to have received such rave reviews from our loyal customers, this just strengthens our focus on creating delightful experiences with our service.

2. Stevie® Awards for Sales & Customer Service

sascs16_gold_v 2
AWeber’s Customer Solutions Team was recently awarded a Gold Stevie® for Best Service Industry – Contact Center of the Year! ???

The Stevie® Awards for Sales & Customer Service is like the industry’s version of The Oscars, so to simply say we’re pumped about this isn’t enough (even though we are!).

“I think it’s a representation of how much focus our team has,” said Jordan Premick, Customer Solutions Supervisor at AWeber. “If we didn’t believe we could truly make a difference for our customers, we wouldn’t have gotten the award.”

According to Jordan, who accepted the Gold Stevie® on AWeber’s behalf at the award banquet in Las Vegas, our Customer Solutions Team is inspired by companies that are renowned for customer service, like Zappos. “We want to be part of that discussion, and getting the Stevie Award was another recognition that we’re getting there,” he added.

And offering stellar customer support is an essential goal for us, especially since we’re a technology company.

“We have AWeber and email marketing experts to help customers get started, use the service, optimize their email marketing campaigns to benefit their business and affect the bottom lines,” Jordan said. “It’s really important for them to know that we’re there to help and support them through everything they need to do… a lot of other email service providers don’t offer that.”

3. National Customer Service Association

NCSA2015-Team-RunnerUp-300x126 2As if it couldn’t get any better, our AWesome Customer Solutions Team was recognized by National Customer Service Association as a first runner up for the 2015 All-Star Service Team of the Year Award.

While customer service individuals, teams and organizations across various industries in the US can be nominated for an award, they must meet certain criteria. This includes delivering consistent excellent service, going above and beyond normal job duties and living out their organization’s mission and values.

And we’re proud of our team for doing such a stellar job across the board.

Looking Ahead

Creating remarkable experiences isn’t only something our support team is devoted to; it’s a value that’s internalized throughout our entire team.

Sure, we’re basking in the euphoria of these recognitions (and quite possibly, a celebration-cake induced sugar rush), but we’re also extremely humbled. We can’t emphasize it enough when we say we owe it all to YOU – this just pushes us to focus even harder on helping you succeed.

So from the team here at AWeber:

thanks

 

This blog post was updated on April 19, 2016.

37 Comments

  1. OliveJoy Wolfe

    4/5/2016 3:43 pm

    Congrats and well-deserved. Have used AWeber for years and have no intention of switching!
    Keep up the great service!!!!

  2. Gustav

    4/5/2016 3:47 pm

    I used aweber for a few weeks, and i love it : >

  3. Robert

    4/5/2016 4:01 pm

    I agree with this award. I needed help and I was quickly and efficiently helped and looked after by the fabulous Sarah D. I had nothing but a great customer support experience from Aweber 🙂

  4. Joan Hughes

    4/5/2016 4:08 pm

    You deserve it! I am SOOOOO appreciative that I can call and get such great support whenever I have a question! Thank you!

  5. Leah McClellan

    4/5/2016 4:10 pm

    Congrats! I’ve always had fabulous customer support when I’ve called AWeber, and I’ve called enough times over the last…6-7 years, I think, to know it’s consistent.

    Oh and I have my AWeber T-shirt on today! The 15th anniversary one. Had to laugh about coincidences when I read the email.

  6. matthew

    4/5/2016 4:17 pm

    fair price .. aweber is the great.. a business that helps you more then it helps itself… A plus

  7. Stefan

    4/5/2016 4:20 pm

    Keep up the great service!!!!
    Love aweber.

  8. Chris Whiston

    4/5/2016 4:31 pm

    Really great company and I enjoy the webinars, can`t always listen to them live, but an update is available. Very helpful team.

  9. Suzanne

    4/5/2016 4:34 pm

    I agree, best support and response.

  10. Dr Jill aka Jill Moncilovich, PhD

    4/5/2016 4:37 pm

    Congratulations on the awards! You definitely deserve them. You folks have been my list manager and broadcast service for many years! Thank you for your excellent service.

  11. Dr. Marilyn M. Carr

    4/5/2016 5:13 pm

    Outstanding service, support and satisfaction. Thank you for being the number #1 company for my online business opportunities. Congratulations on your continuous success to all of us. Sincerely, Dr. Marilyn M. Carr.

  12. Lee Finberg

    4/5/2016 5:19 pm

    The surprise would have been if you hadn’t won for best Customer Service.

    I have written to you several times to let you know how much I appreciate the absolutely incredible Customer Support AWeber provides. It is the best I have ever experienced in any industry!

    … and if I could steal Stacy K away from you, I would.

  13. Eric

    4/5/2016 5:29 pm

    Bravo ! Nice piece of news 🙂

  14. Mike

    4/5/2016 5:31 pm

    Impressive!

    I actually spent more time watching the ‘happy staff’ gif. Some good moves happening there!

  15. Rhue McDonough

    4/5/2016 6:23 pm

    Congrats !!! AWeber deserves all the awards !
    I love my AWeber ! Thank you for all your help.
    Rhue Mcdonough

  16. spencer

    4/5/2016 7:01 pm

    Been using aweber 4 yrs I have known intention on switchin keep up the good work

  17. Mario

    4/5/2016 7:26 pm

    Congratulations, and well done! Stay awesome! ☺

  18. Ali Rittenhouse

    4/5/2016 8:04 pm

    Congrats – definitely a well-deserved award for the always AWesome team at AWeber. As a user for over a decade, I can say you guys & gals are top-notch and get even better over time!

  19. Gianfranco

    4/5/2016 8:30 pm

    Congratulazioni! Il vostro servizio è non solo utile a qualsiasi azienda che abbia un sito web, ma anche molto efficiente! ?

  20. Bonnie Swaile

    4/5/2016 9:45 pm

    WooHoo!
    Way to go Aweber team, Congratulations!
    I always knew you guys were the BEST!
    Keep up the great work!

  21. PnS Hostings

    4/6/2016 12:39 am

    Great , Nice to see you guys that you are happy with your clients and your work.

    Great efforts keep it up.

  22. Hashim Salleh

    4/6/2016 1:20 am

    Great news! Congratulations to the AWeber team!Keep going.

  23. hjdino

    4/6/2016 2:04 am

    Congrats !!! AWeber
    Keep it Up!!

  24. Trish Marmo

    4/6/2016 5:47 am

    You don’t need an award to tell us what we already know! Your team never disappoints and as a new customer, I couldn’t ask for more!

  25. francisco antonio de araujo

    4/6/2016 7:16 am

    obrigado aweber

  26. Ann Smith

    4/6/2016 9:18 am

    I have had Aweber for years for ads but never really seen the potientaik for my business .ow i see I need you services and apppreciate you. my team in O2 drops has you also and they have a terrific product

  27. Ann Smith

    4/6/2016 9:19 am

    have been a member for years but never know how much you can help with my business, our team at O2dropsworldwid uses you so i appreciate your services. Ann Smith

  28. Dori Staehle

    4/6/2016 11:05 am

    Congrats, guys! Well-deserved! Best customer service team by far!

  29. Teresa

    4/10/2016 11:20 am

    Congratulations! Every time I’ve called in (which is a feature I REALLY appreciate – thank you), the customer service folks have been stellar.
    The tutorial videos are increasing on existing products and new topics. Well done, AWeber team!

  30. Getúlio

    4/11/2016 8:55 am

    Ainda que tenho que traduzir todas as mensagens para o português, eu estou gostando muito do AWeber, Parabéns vocês merecem, pois fazem um trabalho muito bom!

  31. Andrea Leti

    4/14/2016 3:01 pm

    Fantastic! Great guys.

    For years, I say, advice and continue to propose Aweber for all my customers in spite of many other Aweber email marketing services remains the most simple, reliable and intuitive.

    Greetings from Italy!
    Andrea Leti
    http://andrealeti.it

  32. Monica Montesa

    4/15/2016 9:25 am

    Huge thank you to everyone for your support here in the comments! This is exactly the reason why we’re so stoked to continue creating amazing experiences for you and the rest of our customers – whether it’s making sure your questions are answered on a phone call, or releasing new features to improve the way you connect with others through email. We have some exciting updates rolling out this year, and we can’t wait to share them with you!

  33. Riyaz

    4/21/2016 5:16 am

    Dear Aweber Team,

    Many congratulation on the achievements, Although I have not used Aweber yet, I am a die hard fan of you as I see most of my fellows are happy from your quality service. So cheers and keep it up. 🙂

  34. Ilana

    4/21/2016 12:19 pm

    I have been with you since 2004! For anyone serious about building a business online AWeber is the only option 🙂 Thanks for all your patience and support!

  35. Brian T. Edmondson

    4/21/2016 7:56 pm

    #1 on the PC Magazine list, AWesome! Congratulations are definitely in order!

    – Brian

  36. Jez Feldmesser

    4/23/2016 4:33 am

    Great job guys! Awesome service and world-class product! I reccommend Aweber as the e-mail marketing solution of preference, and just got my first commissions cheque too! Sweet!

  37. Bill Anthony

    4/24/2016 10:11 pm

    Congratulations! I am a new customer and I have been impressed with your customer service from the day of my first phone call. No matter who answered, the service was superb. There’s no doubt in my mind that you deserve the awards.