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AWeber Recognized by National Customer Service Association as First Runner-Up for NCSA All-Star Award
Chalfont, Pa. November 3, 2015 – AWeber – Email Marketing is pleased to announce that the National Customer Service Association (NCSA) has named AWeber first runner-up for the 2015 NCSA All-Star Service Team of the Year Award. The email marketing company, which is recognized as an industry leader for customer satisfaction, received an honorary certificate for its ongoing commitment to customer service excellence. Every year, NCSA recognizes customer service all-stars; teams and organizations that go above and beyond normal job duties, live out their organizational missions and values, and consistently provide excellent service.
“I’m thrilled that our customer solutions team has been recognized by NCSA for the outstanding service they provide AWeber customers day after day,” said Chris Henrich, Director of Customer Solutions at AWeber. “It’s certainly well deserved.”
Throughout 2015, AWeber’s customer solutions team has had an average email support satisfaction score of 97% and a chat support satisfaction score of 92%. Average phone wait time is just 53 seconds and the first reply time is well under three hours.
“It’s tough to find a better group of educated, passionate, and happy people than the CS team we have here,” Henrich said.
In addition to the runner-up award for NCSA all-stars, AWeber also participated in National Customer Service Week last month. The AWeber blog shows how the company celebrated its awesome customer solutions team and even shows AWeber’s CEO Tom Kulzer and COO Sean Cohen showing off their customer service skills.
“Customer service is the heartbeat of AWeber and a key differentiator for us relative to other email service providers (ESPs),” said Tom Kulzer, CEO. “We’re the only ESP that offers live telephone and chat support, seven days a week, with no additional charge to customers. To us, it’s simple: when customers succeed, we succeed.”
To learn more about the National Customer Service Association All-Star Award, visit nationalcsa.com.About AWeber Founded in 1998, AWeber is one of the world’s leading email marketing providers, who helps more than 120,000 businesses, entrepreneurs and bloggers increase sales and profits through its suite of web-based email marketing software. For more information, visit aweber.com, subscribe to the AWeber blog, or follow on Twitter and Facebook.