AWeber Receives Top Customer Service Awards for 4th Consecutive Year
Leading Small Business Email Service Provider Wins Two Stevie® Awards and Runner-up
for NCSA All-Stars Award
Chalfont, PA, March 28, 2019 — AWeber, the world’s leading small business email marketing and automation platform, today announced it has once again been awarded top honors in customer service for the fourth consecutive year.
AWeber received a Silver Stevie® Award for Customer Service Department of the Year, as well as a Bronze Stevie® Award for Contact Center of the Year. AWeber was also named runner-up in People’s Choice Stevie® Award for Customer Service Department of the Year.
Additionally, AWeber was named runner-up for the National Customer Service Association’s 2019 All-Stars Award.
“I am super proud of our amazing Customer Solutions team,” said Chris Henrich, director of customer solutions at AWeber. “These awards are well-deserved recognition of AWeber’s continued focus on refining and enhancing our market-leading customer experience.”
“Every year, AWeber strives to make an even bigger impact with our customers, and 2018 was no exception,” Henrich said. “We pushed ourselves to innovate the way we serve our customers by integrating our Customer Solutions team more closely with our Product team. This has allowed us to move even faster to meet our customers’ needs.”
These changes had a meaningful impact on several product releases last year:
- Improvements to AWeber’s email automation platform, Campaigns
- Improvements to AWeber’s Drag and Drop Email Builder
- New and improved email A/B testing in AWeber
- New 24/7 customer support
“Customer Solutions is core to our business, and essential to our customers’ success,” said Dan Dienna, director of sales at AWeber. “With a world-class support team, available 24 hours a day, 7 days a week, our customers have the assurance that they can get the help they need anytime they need it.”
To learn more about AWeber’s award-winning Customer Solutions team, visit www.aweber.com/contact-us.htm.
Headquartered in Chalfont, PA., AWeber has helped more than 1 million small businesses, entrepreneurs and nonprofits increase sales and profits through its suite of web-based email marketing and automation tools and education. AWeber works with more than 450 partner software solutions, allowing AWeber to seamlessly integrate with the apps and services customers already leverage. AWeber’s signature customer solutions team has garnered multiple awards, including Stevie® Awards for Customer Service in 2019, 2018, 2017 and 2016. The privately held company was founded in 1998. For more information, visit aweber.com, subscribe to the AWeber blog, or follow along on Twitter or Facebook.