AWeber’s Customer Solutions Team Is Now Available 24 Hours a Day, 7 Days a Week!
By Tom Tate June 18, 2018
Never let a question keep you from connecting with your audience.
We’re excited to announce that AWeber’s Customer Solutions team is now available 24 hours a day, 7 days a week.
With subscribers opting-in around the globe, your emails campaigns are always on.
Now, our 24/7 Customer Solutions team will be on, too.
Work on your time, not ours.
We know passionate entrepreneurs and creators don’t always thrive on a 9 to 5. You make your own hours, balancing hard work with the freedom to work wherever and whenever. Or, if you’re nurturing a new venture on the side, you don’t have the luxury of working traditional hours. You hustle when you have to.
Whether you’re up before the kids, crafting the perfect email campaign, or digging into your open rates in the late hours of the evening, we’ll be on.
At AWeber, we’re committed to helping you succeed around the clock. You can call, email, or chat our team to tackle the following:
- Fully and seamlessly migrate from an existing email service provider
- Design (or re-design) a custom-branded HTML email template with one of our professional template designers
- Walk through account setup with an email expert to get started quickly and efficiently
- Configure and set up a new integration with one of our 100s of trusted, integrated apps
- Discuss email marketing and automation tactics to take your campaigns to the next level
- Retire legacy follow up series and consolidate lists to begin taking advantage of Campaigns, tags, and Click/Open Automations
- Get inspired and educated on email monetization techniques and strategies
More than just technical support
Most software companies outsource their technical support. It’s an easy thing to do.
At AWeber, our full Customer Solutions team is located in our Chalfont, PA headquarters, where they work alongside the engineering team and other departments like product, marketing, and sales. For 20 years, they’ve been helping small business owners, entrepreneurs, content creators, and digital marketers build their businesses with AWeber.
Our Customer Solutions team is where our “next big idea” starts. That’s because they’re in contact with you. They represent you and serve as the voice of our customers.
In fact, our Customer Solutions team is constantly relaying suggestions and feedback from our customers. Here are some of the latest upgrades to AWeber that came straight from our customers:
- Our new and improved drag and drop email builder, which you can test in your account today
- The ability to trigger automated campaigns with the click of a link
- Expanded language options and call-to-action button alternatives in your confirmation emails
- A brand new video series for getting started
Don’t hesitate to give us a call. We’re committed to your success.
Contact our team by live text chat and email 24 hours a day, 7 days a week. Or give us a call Monday through Friday from 8 a.m. to 8 p.m. ET at +1 877-AWeber-1 (877-293-2371)
At AWeber, when you’re on, we’re on!
Donna Merrill6/19/2018 12:45 pm
AWeber has always had great customer service which is why I love it! Now 24/7 – Wow, this is the way customer service should be! Thank you AWeber!
Dana Cassell6/19/2018 1:14 pm
Excellent! Have stuck with Aweber over the years largely due to the helpful support people – and now text chat and email ’round the clock? Thank you!
Tom Tate6/26/2018 8:38 am
Hi Donna and Dana – thanks so much for your kind words of support!
Niranjan Ranade6/26/2018 9:39 am
I love AWeber and have been happily using it for past many years! Thankyou very much for the newly introduced 24/7 Support 🙂
Jane W Smith6/27/2018 10:02 pm
Great news! I so appreciate all the good support I get from you folks. Rock on!
Kaya Singer7/5/2018 4:48 pm
So glad to here this and it will be wonderful to have good support 12/7.
I do wish you have telephone support until 8PM Pacific.