What to Send When You Track Sales
By Rebecca Swayze March 17, 2011
In a recent survey of 80,000 email marketers, over 80 percent of respondents told AWeber that it is “very valuable” to them to know which subscribers purchase their products. With sales tracking, you can easily see how many sales your email marketing campaigns generate, as well as how many dollars that campaign brings in. Let’s look at how you can use your campaign sales tracking results.
In a recent survey of AWeber customers, over 80% of respondents told us that it is “very valuable” to them to know which subscribers purchase their products.
With sales tracking, you can easily see how many sales your email marketing campaigns generate, as well as how many dollars that campaign brings in. As the survey results indicate, that information is highly important.
But once you have that data, many of you are uncertain about the kinds of emails can you send to encourage repeat purchases. Fewer than 15% of those surveyed actually use sales tracking! Let’s look at how you can use your campaign sales tracking results.
Tracked Sales: Valuable Information
So if over 80% of our survey respondents think it is “very valuable” to track sales, why are fewer than 15% actually using this tool?
It’s not as hard as you might think to put sales tracking information to good use. You only have to set up sales tracking once for each product you sell.
The most difficult part is simply thinking of what kinds of emails to send after your subscribers buy. Here are two of the most effective types of emails you can send after an initial sale.
Jay, our webinar talent extraordinaire, is crazy about comics. He particularly loves Wonder Woman, Aquaman and Batman and buys comic books on Amazon.com from time to time.
Recently he pointed out that Amazon does a great job of sending relevant suggestions based on his recent purchases. They periodically email him with other superhero titles that they think he will enjoy.
While he doesn’t always buy from these suggestion emails, Jay gives serious consideration to the recommendations, which is an opportunity for Amazon to make a repeat sale that might not have happened otherwise.
Amazon also sends me recommendation emails based on my recent camera purchase, and you’ll see that my email is much different from Jay’s. I don’t normally order from Amazon, so they can’t recommend as many products because they are unsure of my interests.
Sales tracking gives you the knowledge to do the same exact thing with your own emails. You can see which products subscribers are buying and how much they are paying, then segment your list based on that information and send specific, targeted content that relates to the genre of their original purchases.
Related Product Emails
When winter rolled around last year, the dealership that I bought my car from wasted no time at all sending me a cold weather email.
Their message was timely and direct – they knew I had purchased a car in the summer, so they sent me this winter email to remind me that I might need snow tires and all weather floor mats:
I didn’t give any thought to the remote start or the iPod integration they were offering, but their email did get me thinking. What would I do if it snowed and I couldn’t make my 45 minute commute because my car couldn’t handle the roads?
You can send similar emails to your subscribers, and they don’t have to be as important as the winter weather email from Mazda. After I bought an iPad, Apple also sent me an email that featured “the perfect companion pieces”:
The iPad works well on its own, but this email showed me a handful of little goodies that would make the whole iPad experience cooler.
Recommending add-ons at checkout has been a retail tactic for years; you might as well use sales tracking to apply the technique to your email campaign. Compile a list of products that compliment each other, then add them to emails created only for customers who purchase specific things.
Sales Tracking References
Need some more information before you jump into sales tracking? These links will get you started:
- How Do I Set Up Sales Tracking?
- How Can I Set the Value of My Sales Dynamically with Sales Tracking?
- How Do I Install Email Web Analytics?
- How Do I Set Up Sales Tracking?
- How Do I Know When I’ve Made A Sale?
- Email Segmentation: Easily Target Customers
- What Information Do I Receive About My Sales?
Are You Convinced?
It’s not hard to put your sales tracking data to work making you more money, it just takes some planning and a few examples to kick your imagination into gear.
Will you try any of the tactics we discussed? If you do, drop us a line and tell us how they work for you in the comments below.