Dear AWesome Customers: Thank You!
Our Customer Solutions team has been acknowledged for providing AWesome support, and we have our customers to thank!
By Sam Hollis April 17, 2017
It’s no secret we love our customers. After all, they constantly inspire us to provide them with remarkable experiences!
That’s why we push ourselves seven days a week to partner with our customers and help them grow their businesses and audiences with email. And now we’re particularly excited to announce that we’ve received some additional acknowledgement for it, which is why we’re feeling rather thankful!
National Customer Service Association
AWeber’s Customer Solutions Team was recognized by the National Customer Service Association as the 2017 NCSA All-Star Service Team of the year!
It’s such an honor to receive this recognition. As a runner-up in 2016, we pushed ourselves even harder this year to really go above and beyond for our customers.
While customer service individuals, teams, and organizations across the US can be nominated for this award, all had to meet certain criteria to be considered. This includes delivering consistent excellent service, going above and beyond normal job duties and living out their organization’s core values. You can imagine how stoked we are to have been chosen as the winner!
During the ceremony, speakers talked about the touchpoints brands have with customers and how they impact relationships. Every contact with a customer can build up or break down trust, and it’s important to keep that in mind.
As a member of the AWeber team, there isn’t a day that goes by where I don’t feel that connection. It just goes to show that the relationships built between our team and our customers are truly meaningful. Between the connections we have with customers and our shared passion for email marketing, we’re able to create remarkable experiences every single day.
Chris Henrich, Director of Customer Solutions, says, “What an incredible honor! This recognition serves as an affirmation that our philosophy of creating genuine partnerships with customers is hugely impactful. Our customers and this team are amazing.”
Stevie® Awards for Sales & Customer Service
Big news from the 2017 Stevie Awards for Sales & Customer Service too!
This year, AWeber walked away with not one, but two awards.
We received a bronze award for Innovation in Customer Service and another for Customer Service Department of the Year. The Stevie® Awards for Sales & Customer Service is like the industry’s version of The Oscars, so to simply say we’re pumped about this isn’t enough (even though we are!).
Jeni Heffner, one of our AWesome Customer Solutions team members headed out to beautiful Las Vegas to accept the awards on the company’s behalf. “I’ve been fortunate to work on AWeber’s Customer Solutions team for four years,” she said. “One thing is for certain, we love what we do. It’s the relationships we have with our customer that make our team so special.”
Did you know our 2017 bronze Stevies make AWeber a three-time Stevie award winner? That’s right! In 2016, the Customer Solutions Team won a Gold Stevie for Best Service Industry – Contact Center of the Year.
“I think it’s a representation of how much focus our team has,” said Jordan Premick, Customer Solutions Supervisor at AWeber. “If we didn’t believe we could truly make a difference for our customers, we wouldn’t have gotten the award.”
“To be recognized two years in a row is an incredible honor,” AWeber’s Director of Customer Solutions, Chris Henrich, said. “Also, we’re ecstatic to share this achievement with our customers around the world. Without them, this wouldn’t be possible.”
While we’re still recovering from impromptu dance party-related soreness, we want our customers to know how much we appreciate them! We strive to make every experience remarkable, but we couldn’t do it without them.
So from the team here at AWeber, thank you!