Restaurant and Retail Marketing: Send Birthday Emails

By Marc Kline

Laptop and GiftsOne of the most important challenges facing restaurant and retail owners is in drawing back return customers to their locations.

Advertising for new customers can be very expensive, while relying on customers to take initiative to come back after a single visit can be risky and unprofitable business.

A popular, tried and true way to boost return business throughout the year is to send personalized birthday emails to customers.

Make Customers Feel Special on Their Birthdays

Personalization is one of those “X factors” in marketing, where singling someone out from a group in a way that reminds them of their individuality can pay great dividends.

What better time of year to single someone out and make them feel special than their birthday? This is when many of us are more than happy to take a break, relax our egos a bit, and celebrate ourselves.

What better time of year to single someone out and make them feel special than their birthday?

Some of us are also willing to spend (or have someone else spend) some extra money on things like gifts and special birthday dinners.

A taylored and targeted offer can be just the thing to make someone feel special and remember us when they’re making the spending decisions surrounding their special times.

Step 1: Collect the Necessary Information

Sending birthday emails is simple.

We just need to collect just two things from our customers at our locations and/or websites:

Their email addresses
Their birthdays

At your location, keep subscription cards at your counter and/or provide them with the bill to dining customers.

On your website, you can simply add a field to your signup form asking for birthday information.

Step 2: Schedule Monthly Birthday Emails

Once we’ve started to collect this information, all we need to do is schedule monthly messages to cover the birthdays of each month.

If you’re using AWeber, just segment your list creating what is called a “view” before and schedule them:

Send Your Customers Birthday Email

By giving customers another reason to get your email newsletter, advertising birthday specials can help us grow our list of subscribers. Surprising them with special incentives to return to your location boosts business and helps to maintain a profitable subscription.

If you’ve been racking your brain thinking of ways to use your restaurant or store’s list and bring back customers, consider adding a birthday email to your campaign today.

Just Because We Publish, Doesn’t Mean You Read

By Marc Kline

Between our blog, knowledge base, and live seminars, we offer an abudance of information covering a wide range of email best practices from different angles and through different mediums.

The depth and detail of these resources is expansive, and we’re continuously adding to them.

As much as we’d love to have each and every reader browse through it all, there’s so much information published that even now, it wouldn’t be possible to get through it all in an afternoon or possibly even a day.

If that were our only option, we might consider putting a hold on publishing new information, focusing on organizing and pushing the older information while it’s relevant. Fortunately, it isn’t

Do Your Post-Purchase Emails Alienate Customers?

By Justin Premick

crowd_of_people.pngIt happens all too frequently.

A business puts in the time and expense of getting a customer to their website or store, establishes trust and credibility, and gets that person to make a purchase. Which brings them to that critical first post-purchase contact.

Do they use it to provide more value? To reinforce the buying decision? Show the customer how the purchased product is even more valuable than they thought?


3 Tips to Target Your Subscribers Better

By Marc Kline

To achieve the best results we can with email marketing, it is imperative that we write both to and for our audience. In order to do that, we need to recognize that each of our subscribers is unique, often in significant ways.

If we are mindful of this, we can better:

  • Write compelling content
  • Segment our campaigns
  • Write compelling content

Ultimately, we would do better to constantly put ourselves in the shoes of our subscribers when considering these factors. Let’s take a look at three examples of what I mean by this.