Awesome Emails: California Tortilla

Every week, a group of hungry AWeber workers pile into cars at precisely 12:02 on Tuesday afternoon. We quickly buckle up and head to the nearest California Tortilla for what has become a weekly lunchtime tradition: Taco Tuesday.

It all started on a whim, really. Our web designer Bob had a hankering for a burrito and his partner-in-crime Eric suggested California Tortilla. Soon enough, developers and CS members caught on and began to tag along.

One day, as sometimes happens when you work for an email marketing company, the lunchtime conversation turned to the topic of email. “Dude, California Tortilla sends me awesome emails,” Eric stated mid-bite.

Dude, awesome? After such a bold claim, I had to see these “awesome” emails. Skeptical, I asked Eric to forward them to me when we got back to the office so that I could see for myself. He was right! Their emails are pretty awesome and they include easy things that you can do so that your email marketing campaigns are awesome, too.

Send an Informative Welcome Email

When you dine at California Tortilla as much as we do, it’s beneficial to become what they call a Burrito Elito, or a card carrying member of their loyalty reward program. From the moment you sign up, they shake up your inbox with fun and informative emails about your account.

Their welcome message is particularly engaging, because it does a few important things that every email campaign should do. It clearly explains:

Offer Free Stuff

Part of the reason that we go back to California Tortilla every Tuesday is their rewards program. After a few trips, each of us earns enough points to enjoy a lunch for free.

When we’re close to receiving a free burrito, Cali Tort sends us a reminder via email to let us know that we have free goodies coming our way. Giving freebies via email is a great way to build a loyal subscriber base. If it’s something you’re interested in doing, you should always:

Send Birthday Messages

While lots of businesses send birthday emails, California Tortilla’s message is extra sweet. On your birthday, you get a free burrito! In our office, this is a big deal and grants the birthday girl or boy bragging rights for the day.

Sending a special message to your subscribers at the beginning of their birthday month, you can really catch them by surprise with a personal touch by:

Why Do California Tortilla’s Emails Work?

As you can see, their emails aren’t intricately designed. In fact, each one contains only an image or two and some text. Their content is what makes their series a success – they infuse personality into each message.

California Tortilla has fun with their subscribers and the playful atmosphere of their restaurants carries over to their emails. After all, subscribers don’t want to read emails that sound too corporate or too impersonal. They want to know that companies are human, too.

Do your emails set the tone? Are they playful and welcoming? We’d love to know! Tell us more in the comments below.

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24 Comments

  1. Bob Ricca

    Mmmmmmmmmmm Tacos.

    2/3/2011 10:32 am
  2. Those are awesome e-mails. I would look forward to receiving them just for the entertainment value alone.

    Good job, Pam! (Queen of Burritos)

    2/3/2011 11:04 am
  3. This post also shows the power of loyalty program like what they have with the “Burrito Elito Card” where customers can earn points and receive gifts. Powerful combination along with their email marketing.

    2/3/2011 11:33 am
  4. This is great !
    I have a quick question though.

    Would I not need to use some type of Aweber API that links my Rewards program with emails sent out through Aweber ?

    I see the new “My Apps” in my account, but there is only one app listed for WordPress which I don’t use on every site I have.

    I’m trying to imagine my server counting up rewards, and automatically notifying Aweber to send an email with relevant information based on real data.

    Any thoughts on this?

    2/3/2011 12:05 pm
  5. Jessica Chapman

    I dig it! What a great way to bring in fun and funky to my customer base!

    Now I just have to show my designer so he can drop a new template into AWeber for me to use. (Cause this is totally awesome and custom and not something I can make on my own!) Thanks for sharing!

    2/3/2011 12:05 pm
  6. Stacey Kane

    Wow A Weber folks – thanks for the e-mail love. We adore you and appreciate your loyalty. Don’t forget to come in this month – we are giving away tons of free food with every Burrito Elito swipe.

    2/3/2011 12:25 pm
  7. This post is great and perfectly timed!

    I am working on a promotion plan for my favorite lunch venue and will certainly incorporate these ideas (once I have convinced our local queen!, but I am sure she will love them).

    Thanks for the informative posts.

    2/3/2011 12:51 pm
  8. Thanks for the feedback, everybody!

    Alan – I agree! California Tortilla’s loyalty program is a big part of their marketing success.

    Melanie – To actually send Reward Program emails with your AWeber account, you would initially import new rewards members when they sign up for the program.

    Then, you would need to work with a developer to create an app that would automatically update a subscriber’s information each time they made a purchase or counted up rewards.

    2/4/2011 10:19 am
  9. Great idea, and I’ll consider adding a custom field for birthdays on future forms. Only question is… how do I go back and get them for the 3000 or so people who have ALREADY signed up for our list?

    2/4/2011 3:15 pm
  10. Ok, the birthday treat really put a light bulb above our heads, so perhaps it is time to think of how we can get this piece of useful information from our clients, it sure surprises our clients to be getting some free jewelery on their birthdays =D

    2/6/2011 8:41 am
  11. This is pretty cool! It’s interesting to see the personal touch that each email they send out has. What really surprises me is how the personalize their emails by having “Pam, The Burrito Queen” sign off and each email

    It’s refreshing to see large businesses actually put a face to a service rather than your typical Mr. Robotico response.

    Nice find Rebecca!

    2/6/2011 5:18 pm
  12. Justin

    Inspirational. Thanks for posting this.

    2/7/2011 12:31 pm
  13. Hey, they don’t seem to be using Aweber any more? Have they got a special account?

    2/7/2011 11:01 pm
  14. Andrei – At this time, the only way to edit the information for past subscribers is to do so manually.

    Luke – I agree, the personal touch really makes these emails fantastic!

    Karl – California Tortilla doesn’t actually use AWeber, we just thought that they did an exceptional job with their email campaign so we wanted to highlight them on the blog.

    2/8/2011 9:08 am
  15. rich

    I’m wondering if open and deliver rates suffer because all of their emails are imaged based?

    2/8/2011 11:53 am
  16. MW

    You’re such a tease!

    Now I’m hungry. Thanks for blowing my diet all to heck.

    Just kidding. Great post.

    2/11/2011 4:33 pm
  17. Thats brilliant.. Great with the humor in the mails. And they actually make you hungry… uHmmmm

    2/24/2011 5:27 am
  18. This is really useful information. The particular restaurant that I have in mind here in London is not what I’d call a fun crowd. This will be a challenge.

    4/9/2011 11:26 am
  19. Responding to Rebecca’s email of 2/4/2011 10:19 am about the application…

    Thinking about this, what is required is a webpage made for a mobile that the customer could somehow be made to visit with their mobile) and write straight to their aweber list.

    How much of a developer does one have to be to effect something like this?

    4/9/2011 11:32 am
  20. Tony ~ You could just use a regular sign up form on a web page to have people sign up for the rewards program. Just have a separate list for the program. You would have to be pretty tech-savvy to build the app that updates when they purchase, so that’s best left to a developer. But none of it has to be mobile-related.

    4/11/2011 8:34 am
  21. Yes, of course none of it has to be mobile, but I bet you have your mobile within a few feet of you wherever you go rather than a pc. My thinking was that to get people to interact immediately it would be easier right there in the restaurant rather than waiting until later. But yes, of course, none of it HAS to be mobile.

    4/11/2011 1:47 pm
  22. Great example, this kind og personal campaigns really works. People today would kill for a free burrito :-)

    8/29/2012 3:10 am
  23. Ha ha awesome – love great e-mail work. They are too often dull and boring standard mails. Zappo’s also has great “standard e-mail” copywriting :)

    3/10/2014 3:29 am